20 The Avenue, Windsor VIC 3181
03 9520 9520
03 9520 9520

For Patients

Consumer Partnering

We take a holistic approach to your patient journey from pre-admission to discharge.  We encourage family/carer involvement in all aspects of your care.  Bedside handover of your care occurs between nurses and medical staff at changeover of personnel.  We encourage your involvement and that of your partner/family/carer at these times.

At Windsor Private Hospital we welcome your feedback.  A patient questionnaire is available for this purpose.

During your stay, you will have access to a Patient Information Folder which details how you can make a complaint or suggest improvements in care and services.

Windsor Private Hospital has a dedicated Patient Advocate and we actively engage with all our patients to assist us with our quality improvement system.

Concerns should be directed, in the first instance to the Director of Nursing.  At Windsor Private Hospital the General Manager acts as a facilitator to resolve complaints while ensuring that rights and interests of both the patient and the hospital are protected.

The Complaints Officer can be contacted on (03) 9520 9520.

The complaint’s process is used to enhance Windsor Private Hospital’s quality of care and improve services.

Health Services Commissioner

The Office of the Health Services Commissioner is independent and facilitates the resolution of consumer complaints about health services.

The Office of the Health Services Commissioner may be contacted on (03) 8601 5200.