20 The Avenue, Windsor VIC 3181
03 9520 9520
03 9520 9520

For Patients

Billing Information

Accounts/Fees

If you are a member of a health fund it is important prior to your admission to check with them regarding the following:

  • That the level of Health Fund Cover adequately covers the cost of the procedure and accommodation outlined in the Fee Estimation Form
  • If an excess or co-payment is payable for this admission
  • If you have been a member of your Health Fund for less than 12 months your fund may not accept liability for the costs of this admission. For example, if your conditions or any symptoms of your condition existed prior to your joining.  If there is a question regarding pre-existing symptoms, your health fund has the option to obtain details in this regard from your GP or specialist
  • If the procedure you are having is restricted or excluded from your cover, the health fund will not cover your procedure or accommodation
  • Pharmacy and pathology imaging and x-ray may attract an additional charge

Please note that medical practitioners’, allied health practitioners’ and anaesthetists’ fees are billed separately by the practitioner.

Informed Financial Consent

All patients who have any out of pocket expenses (such as excess or co-payments etc) will be contacted via phone at least one day prior to admission to be informed of the amount payable prior to admission.

On admission, all patients receive an “Fee Estimation” form which outlines the costs associated with your admission.

Payment Procedure

(Payments may be made by cash, credit card, EFTPOS or by direct transfer into our bank account.  Personal cheques only accepted 14 days prior to admission) 

  • Private Patients – the portion of your estimated hospital account not covered by your health fund, e.g. an excess or co-payment, must be paid prior to or on admission.  Any additional costs incurred during your stay are payable prior to discharge or after discharge, e.g. Discharge pharmacy costs and some investigations.
  • Uninsured Patients – total payment (aside from any ancillary charges) must be paid for prior to or on admission. Other costs which may be incurred during your stay are payable on discharge or after discharge
  • Repatriation Patients – the hospital will lodge a claim on your behalf. Any additional costs incurred during your stay are payable prior to discharge upon request.  g. Discharge pharmacy costs and some investigations
  • Work Cover Patients – total payment (aside from any ancillary charges) must be made on admission unless approval for admission has been confirmed by WorkCover
  • Third Party Patients – total payment (aside from any ancillary charges) must be made on admission unless approval for admission has been confirmed.